FREQUENTLY ASKED QUESTIONS
I have an event coming up, may I book your truck?
Yes, bookings for our mobile units are accepted on our BOOK US page.
We require that you pay our minimum in advance to reserve our trucks. Minimum payments are only accepted online to reserve your date and time.
What forms of payments are accepted?
We accept many forms of payment for your convenience.
Do you sell or accept gift cards?
Yes! We ONLY accept FROZEN SWEETS TREAT/GIFT cards. Gift cards can be purchased online in our SHOP and at our mobile trucks. You can purchase digital and physical cards. Digital cards can be emailed or texted to the recipient. Click here.
Do you accept reservations?
Frozen Sweets currently does not have a brick and mortar location for service. We only have mobile units and service customers on a first come first serve basis. You may book our trucks for parties or events. We only secure requested dates and times once our minimums are paid.
Where can I find your menu? Glutten-free options? Vegan options?
Upon booking a date, we can send a menu to you by email request. In some cases, we can add custom items to the menu for private bookings. Our online menu can be found here.
Do you deliver?
We have dedicated routes in some areas around the city, and will pull directly to your location for service. You may send us a request to schedule a visit to your neighborhood or office location. Currently, we do not have on-demand ordering and delivery.
Can you serve for longer than the amount of time included under the booked service?
Yes. Each additional hour is an extra fee that is TBD.
If you wish to secure more time, please let us know in advance. Unfortunately, we are not able to secure more time on site after arrival due to scheduling of other events.
Can we keep leftover frozen desserts after a booked service?
Yes, only pre-purchased frozen dessert servings.
May I schedule a drive-by in my neighborhood?
If you would like to request a scheduled day for a NEIGHBORHOOD PULL-UP or Neighborhood Food Truck Day, please click here. We can service your entire neighborhood. Just let everyone know that we are coming.
Do you provide decor for events?
Yes, we provide balloon decor with truck reservations. Please reserve your decor service at least 2 weeks prior to your party date so that we may secure your desired options.
Visit our SHOP for more details and to purchase our wonderful apparel and merchandise.
Where can I purchase Frozen Sweets Merch?
We have some cool items for purchase. Check out our SHOP.